Missing payments suggest employment laws may have been breached by recruitment agencies used by courier company

Low-paid temporary workers at one of the UK’s top courier businesses have missed out on entitlements to sick pay and pension contributions, internal documents suggest.

The payments – typically included in the “charge rate” that large brands pay recruitment companies to supply them with temporary workers – are missing from internal spreadsheets calculating the cost of employing thousands of transient staff working at DPD.